API is a software intermediary that allows two applications to talk to each other.

A database is an organized collection of structured information, or data, typically stored electronically in a computer system.

Statistics & Exports functionality provided by the Manager/Operator applications.

Message brokers can validate, store, route, and deliver messages to the appropriate destinations.

The component responsible for checking agents availability and show/hide chat buttons and invites on your website.

The component responsible for loading Cobrowser services on your website.

WebSocket is a computer communications protocol, providing full-duplex communication channels over a single TCP connection.

The software behind the GUI management for the Manager or Agent.

Redis is an open source (BSD licensed), in-memory data structure store used as a database, cache, message broker, and streaming engine.